We accept Visa, Mastercard and AMEX credit and debit cards. Payment is securely processed through Stripe.
Subscriptions are recurring by default
Subscriptions are billed to your nominated credit card, and a PDF invoice is sent via email. Invoices are also available in your members area.
You will receive a notice via email 7 days in advance of renewal (2 days in advance for 7 day subscriptions).
Recurring payments can be turned off in your members area.
Electronic subscriptions, database access and other electronic products are not subject to refund or return. Subscriptions can be cancelled with details under our Cancellation Policy.
Subscriptions – Hardcopy and Digital
Should you wish to cancel your subscription, we will refund the balance of the outstanding number of issues (i.e. If your subscription entitled you to 4 editions and you have received 3, we will calculate your refund as 25 per cent of your payment) or the proportion of the time left on your subscription (i.e. with a 12 month subscription, if you cancel after 8 months, we will calculate your refund as 33.3 per cent of your payment) less an AUD$50 administration fee and less any transaction charges that will be incurred as part of the refund. We will provide you with a breakdown of your refund.
Subscriptions – iPad (paid through iTunes)
STRICTLY NO REFUNDS
Once you purchase a digital subscription you can immediatley log in to our ipad or web app using your email address and password from this website.
Please see the app access page for full details.
Please email your iTunes invoice to [email protected]
We will send you instructions for setting up your digital subscription
Once your subscription is set up, follow these steps to turn off the automatically recurring iTunes subscription: View, change, or cancel your subscriptions
If you have any problems, give us a call on 1800 010 171
Please give us a call on 1800 010 171 to change your delivery address.
Please give us a call on 1800 010 171 to amend your subscription period.
If you have a Print + Digital combination subscription, Your digital access will continue to work while you are away.